Personal Investments • Re: Stay the Course? I'm ready to Bail on Vanguard

If customers were not happy they would walk. A few grumbles on this site but it looks like Vanguard has somewhere around 4 times the customers of Fidelity so I would expect 4 times the complaints. I have had no problems with either call center or website.

Huh? Many of the customers never deal with Vanguard or the website. They hold the funds in 401k accounts. Size of funds has NOTHING to do with website or customer service. Basic logic.

Sure, if you have any data to support your basic logic. I have never had an issue with the website or customer service at either company.

I don't think you understand what I am saying.

Can you explain the relationship between size of funds and website or customer service?

Let me try again with a nod to Yogi Berra: “Nobody ever goes there anymore — it’s too crowded.”
I am not debating who is better: Vanguard v Fidelity. My point is if Vanguard was terrible investors would leave in droves. They aren't. I'm not.

For purposes of clarity it's hard to understand whether you're saying

1)Vanguard still has many clients who hold their investments at the actual brokerage, which supports your point that the service and site can't be that bad with all those clients
or
2) Vanguard can't be that bad as far as service or their website if so many people own Vanguard funds wherever they may hold their accounts (Fidelity,Schwab...) which doesn't make sense. The fact that their funds are good has nothing to do with the fact that many people here think they don't provide good service to their clients.

Statistics: Posted by jvini — Fri Jul 05, 2024 4:29 am

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