What percent of companies with call centers in your opinion track how often a customer calls in? By track I mean each time a customer has called in the past, that information is displayed on the representative's computer screen? I ask because representatives mention that promotions change all the time, or we have new promotions regularly, etc.., but they are not specific on how often, or if promotions offered vary based on the individual agent. There is no law that I am aware of that prohibits the frequency of how often a customer can call a center. With vague language such as having new promotions regularly, how often is acceptable to call a company to ask about promotions for an existing service (let's say cable television as an example) before the company "blacklists" you?
Statistics: Posted by DTalos — Thu Jun 27, 2024 2:40 am